Distributed Knowledge Management

Distributed working entities and virtual communities are becoming increasingly important in modern organizations. We set the focus on collaboration support and enable strengthening such entities by applying intelligent groupware and workflow technologies and methods in one overall system. Basis of all is the information referenced to human-oriented states - such as organization development and process improvement to detect and identify effective knowledge management activities. This includes innovative information, communication, and data-warehousing techniques applied for comprehensive decision support.

• Enhancement of information systems semantic based knowledge management
• Conception and design of knowledge management processes
• Integration, selection and adaptation of generic knowledge-managementsystems
• Generation and optimisation of knowledge management strategies
• Applying decision support in areas of practice through recommender systems
• Adaptable dynamic groupware, supervised workflow and people- resp. object profiler
• Customer relationship management CRM